Customer Feedback | Lazerbeam Fire & Security Specialists

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PLEASE SELECT WHICH AREA YOUR FEEDBACK RELATES TO:
InstallService

HOW WOULD YOU RATE OUR PERFORMANCE AT YOUR FIRST POINT OF CONTACT WITH OUR HELP TEAM?
ExcellentGoodAveragePoor

AS A MAINTENANCE CLIENT WHEN YOU REQUIRE EMERGENCY SERVICE, WE SHOULD RESPOND WITHIN 4 HOURS. DID WE RESPOND TO YOUR
EMERGENCY REQUIREMENTS QUICKLY ENOUGH?
YesNo

WHEN YOU NEED ROUTINE SERVICE/MAINTENANCE, WE SHOULD RESPOND IN A TIMELY MANNER. HOW WOULD YOU RATE ARRANGING A PPM
VISIT?
ExcellentGoodAveragePoor

OUR ENGINEERS SHOULD ACT IN A COURTEOUS AND PROFESSIONAL MANNER. HOW WOULD YOU RATE OUR ENGINEERS' BEHAVIOUR,
APPEARANCE, AND QUALITY OF WORK?
ExcellentGoodAveragePoor

HOW WOULD YOU RATE THE TIME TAKEN TO COMPLETE WORKS?
ExcellentGoodAveragePoor

HOW WOULD YOU RATE THE STANDARD OF WORKMANSHIP AND OVERALL QUALITY OF SERVICE?
ExcellentGoodAveragePoor

HOW WOULD YOU RATE THE OVERALL LEVEL OF SUPPORT PROVIDED?
ExcellentGoodAveragePoor

OVERALL, HOW SATISFIED OR DISSATISFIED ARE YOU WITH THE SERVICE PROVIDED? 12345678910

ON A SCALE OF 1 TO 10, HOW LIKELY ARE YOU TO RECOMMEND US? 12345678910

HOW COULD WE IMPROVE OUR SERVICE? PLEASE USE THIS SPACE TO TELL US:

MAY WE CONTACT YOU? yesno

BEST WAY TO CONTACT YOU
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