Customer Charter

Capability Statement

Core Competencies.

With over 75 years combined experience within the industry, Lazerbeam Fire & Security are best placed to provide you with all your Fire & Security needs. Offering a total turnkey solution from the initial design phase through to installation and commissioning with end-to-end service, you can rest assured knowing that every project will be approached and delivered with the highest level of integrity and innovation to provide you with a comprehensive, fully integrated solution.

Specialising in providing bespoke solutions for commercial, healthcare and government organisations in the following fields:

  • Security System Design
  • Fire System design
  • Structure Cabling and Network
  • Automated Physical Security
  • Maintenance and Monitoring
  • Cyber and information security
  • Consultancy, advice and training
  • Crisis Management
  • Risk Assessment
Past Performance.

Lazerbeam have provided and continue to provide solutions to a number of clients, due to client confidentiality cannot be published. However, we are currently undertaking a number of projects with 5* Hotels and the NHS who can provide references upon request.

Differentiators.
  • Lazerbeam offer cost effective solutions based on innovation and technological enhancements.
  • Integrate into the wider portfolio in order to future proof your systems.
  • Acting as an extension of your security we are able to provide you with end to end security management.
  • We work with long standing technology partners allowing us to offer broad system solutions.

Mission Statement

 Our Promise To You.
  • Delivering innovative solutions and world class results
  • To act as an extension of your Security and Fire systems. 
  • Providing exceptional service, combined with cutting edge technology to meet your needs.
Our Mission.
  • To be the world leader in Fire and Security solutions adding value to your organisation and protecting your assets - helping you remain focused on what really matters.
Our Vision.
  • Creating safe and secure environments.
  • To develop the most innovative and cost effective solutions for all your Fire &  Security requirements

Values & Goals

  • Customer Centric – our clients are our number one priority. Everything begins and ends with our clients.
  • Integrity – We conduct ourselves professionally at all times and in all circumstances.
  • Accountability – We are accountable to each other, our clients, our partners and our stakeholders.
  • Innovative – Providing new solutions to clients, articulate their needs and add value in new ways.
  • Quality – We take pride in everything we do.
  • Development – We believe knowledge is power and foster an environment that allows for both personal and professional development.
  • Empathy and Respect – Seek to understand before being understood. Always stay constructive and respect each other.
  • Ethics – To always act in a socially acceptable manner and do the job right.
  • Passion – Do what we love and love what we do.
  • Leadership – Maximise our efforts towards the achievement of a common goal.

Corporate & Social Responsibility

Lazerbeam Fire & Security’s aim is to guarantee that we work ethically, considering human rights as well as the social, economic and environmental impacts of what we do as a business. 

Corporate & Social Responsibility

Lazerbeam Fire & Security’s aim is to guarantee that we work ethically, considering human rights as well as the social, economic and environmental impacts of what we do as a business.

The Company is committed to applying Good Professional Practice throughout its organisation and to fulfilling a high standard of performance and the expectations of its customers.

Lazerbeam Fire & Security are committed to ensuring that any business undertakings are conducted as ethically as possible by following the below policy.

We have a Social Charter with a commitment to delivering social value to the customers in the communities we support. Our Charter outlines the standards we uphold whenever and wherever we deal with customers and their communities. Our Charter acts as a guide for everyone within our company, and the social value obligations we are committed to delivering. It lets our staff know what Lazerbeam expects from them and it lets our customers know what to expect from us too. Within our Charter we commit to facilitating the delivery of social value for all customers in addition to the delivery of social value in our own right.

The Company is committed to applying Good Professional Practice throughout its organisation and to fulfilling a high standard of performance and the expectations of its customers.

Our Commitment To Charities

Lazerbeam Fire & Security Ltd, has always supported charities that are close to the hearts of its Team Members and clients, nominating a charity of choice (sometimes more than one) per year for which to raise funds for. Our Team Members take time out of their busy schedules to assist in organising numerous fundraising activities during the year, giving up their time to support our chosen charity in their important work.

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Apprenticeships

In recent years and now more than ever, Lazerbeam realised the importance of investing in promising talent through the use of an apprenticeship scheme to provide a structured and interesting career path within the Fire & Security Industry.

Through working with one of the largest Fire & Security Apprenticeship providers in the UK we are able to offer a unique combination of ‘on the job training’ providing valuable site based knowledge alongside additional learning at college.

Producing the next generation of fully trained engineers is a shining example, not only to the young Apprentices just beginning their course, but also as a reminder to the company that nurturing young people pays dividends for a happy, growing and consistent workforce.

All apprentices who complete the Government Apprenticeship Scheme for Fire and Security Systems will ultimately achieve City and Guilds qualifications.

If you are looking for an opportunity to gain hands-on experience in the Fire & Security sector contact us here

Our Commitment To The Environment

As a business, we help our customers protect the things that mean the most to them. Our commitment to helping others enjoy peace of mind is matched by the desire to be an environmentally responsible organisation.

We strive to adopt best practice and reduce our environmental impact across the following areas:

  • Reducing our carbon footprint on the road
  • Sustainable sourcing
  • Waste management
  • Building Management Systems (BMS)
  • Sustainable practices
Our motto is: no one can do everything, but everyone can do something.
Our Commitment To Ensuring Environmentally Friendly & Ethical Supply

We are committed to using local and ethical suppliers. We assess environmental credentials and delivery of all Lazerbeam suppliers and ensure that they have a similar ethically biased supply chain to Lazerbeam.

Lazerbeam only use suppliers who’s ethics align with ours and ensure and maintain a good working relationship with them.

  • Our suppliers are as far as possible, local
  • Our suppliers operate in line with the Bribery Act 2010
  • Our suppliers adhere to the modern slavery Act 2015
  • Our suppliers have a CSR policy in place
  • We are committed to paying our suppliers properly and on time

Our Promise

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Assurance

We take our commitment to service and customer care very seriously. Should your experience with us not live up to expectations or we do not deliver on promise please contact the General Manager or complete our customer service questionnaire. We will immediately acknowledge receipt and promise to investigate and resolve your issue within 5 Business days.